FAQ
Q: What is the warranty period?
A: We offer a one-year warranty for all machines (excluding wearing parts). During the warranty period, we provide free spare parts and technical support.
Q: Are spare parts available?
A: Yes. We keep sufficient spare parts in stock to ensure fast delivery when needed. You can order them together with the machine or later as maintenance parts.
Q: How do I know which model fits my project?
A: You can share details such as rail type, working environment, and operation requirement, and our engineers will recommend the most suitable model for you.
Q: Do you have user manuals in English?
A: Yes, all products come with detailed English user manuals and operation videos.
Q: What after-sales service do you provide?
A: We offer lifetime online support, video troubleshooting, and technical consultation. For large contracts, on-site service can be arranged.